Return Policy

Thank you for shopping with Afia by A.W.E. We strive to provide high-quality, cruelty-free, and ethically sourced products. Please read the return policy below to understand your options and responsibilities when returning items.

Eligibility for Returns

  • We accept returns of unused, unopened, and undamaged items within 30 days of the delivery date.

  • Items must be in their original packaging with all tags, seals, and accessories intact.

  • For skincare and beauty products, returns are accepted only if the product is unopened and the safety seal is intact. Opened skincare or beauty products cannot be returned due to hygiene and safety reasons.

  • Candles, handbags, and sandals must be returned unused and in original condition. Footwear should not show signs of wear.

Non-Returnable Items

  • Opened skincare, cosmetics, and personal care items.

  • Items marked as final sale or clearance.

  • Gift cards.

  • Products damaged through improper use, neglect, or not following provided care instructions.

Return Process

  • Contact customer service at support@afiaby.awe (or the designated customer service email displayed at checkout) within 30 days of delivery to initiate a return. Include your order number, item(s) being returned, and reason for return.

  • Once approved, you will receive a Return Authorization (RA) number and return instructions.

  • Pack items securely in original packaging where possible and include the RA number and a copy of your packing slip or order confirmation inside the package.

  • Ship the return using a trackable shipping service. Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).

Refunds

  • Refunds will be issued to the original payment method after we receive and inspect the returned item.

  • Allow 7–10 business days from receipt for inspection and processing. Additional time may be required by your bank or card issuer for the refunded amount to appear on your statement.

  • Shipping charges are non-refundable, except when the return is due to our error.

  • If an item is returned in a condition that does not meet our return policy, we may refuse the return or issue a partial refund. You will be notified in such cases.

Exchanges

  • We do not offer direct online exchanges. To get a different size, color, or product, please return the original item for a refund and place a new order for the desired item.

  • If you received a defective or incorrect item, contact customer service immediately for expedited resolution, which may include a replacement at no additional charge.

Damaged or Defective Items

  • Inspect your order upon receipt. If an item is damaged or defective, contact customer service within 7 days of delivery with photos and a description of the issue.

  • If confirmed, we will provide a prepaid label for the return or arrange a replacement, at our discretion.

International Returns

  • International customers are responsible for return shipping costs, customs duties, and taxes unless the return is due to our error.

  • Customs fees or import taxes paid at the time of original purchase are not refundable.

Cancellations

  • Orders may be canceled within 24 hours of placement by contacting customer service. Once an order has shipped, it cannot be canceled and must be returned following the return policy.

Privacy and Security

  • Personal information collected for returns will be used only to process your return and will be handled in accordance with our privacy practices.

Contact

  • For returns or questions about this policy, contact our customer service team at afia.by.awe@gmail.com with your order number and details.

We reserve the right to update or modify this Return Policy at any time. The policy in effect at the time of your purchase governs your order.